Digital case management and incident monitoring for child protection, gender-based violence and social welfare
UNICEF USA, ECHO, USAID, CDC, UNHCR, PROSPECTS, The Spotlight Initiative, Save the Children, International Rescue Committee, Digital Impact Alliance, Digital Public Goods Alliance, UNFPA, WFP, Terre des Hommes, Government of Sierra Leone, Government of Jordan, Salus CM, The Alliance for Child Protection in Humanitarian Action
Frontline social services workers manage large volumes of highly sensitive data for some of the most vulnerable people on earth. They need fit-for-purpose and secure digital solutions to help them reach more clients with better quality services. Primero steps in to meet this challenge by offering an adaptable, user-friendly case management platform that enables social workers to streamline their workflows and strengthen coordination.
Primero is designed by the social services workforce for frontline workers. It is a highly available progressive web app that can be easily localized and configured to support a wide range of social services and protection programs. Primero prioritizes national autonomy and ownership, and promotes integrated programming by enabling multiple organizations to work together confidentially and effectively. Referrals and workflows that might normally take days or weeks can be completed in minutes.
This digital solution bridges the digital divide by providing a secure, user-friendly platform that works online and offline across any device, enabling frontline workers in low-connectivity areas to protect and support vulnerable populations. It allows programme teams to easily configure forms, roles, languages, and reports without external tech support, promoting local autonomy and ownership. Built on privacy and security by design, with strict role-based permissions, it ensures sensitive data is handled responsibly. Its interoperable features further strengthen coordination and reduce duplication, making high-quality, accountable social services accessible even in remote and underserved communities.
Primero already supported more than 18,000 social service workers to improve service delivery and data security for more than 2 million children and survivors of violence.
Looking ahead, Primero plans to expand with more than 20 new deployments already in the pipeline for 2025, alongside new partnerships, enhanced value-added services like data visualization and custom branding, and deeper integration with open data standards and social protection systems. These efforts aim to reach even more children and survivors of violence worldwide, while investing in AI-powered support, scaling innovations like the internationalization, disability classification, and strengthening the global Primero community.
