Providing a platform for anonymous feedback with a focus on refugees.
Alight (formerly the American Refugee Committee), USAID-BHA, Alight, ORAM, HIAS, PACT, American Red Cross, Colombia Red Cross, World Vision, CUA Cash Consortium (Norwegian Refugee Council, Danish Refugee Council, Action Against Hunger), UNOCHA, ADRA, YLabs
In Nakivale Refugee Settlement, Uganda, in 2016, Kuja Kuja was designed with refugees to solve the problem on how to align the decision making apparatus of humanitarian organizations completely around the needs and aspirations refugees. That is where they came up with Kuja Kuja as the answer - a platform and tool that greets communities with a smile, collects open ended feedback describing satisfaction with services, and then uses Big Data analysis to provide organizations with insights to take action in real time. Kuja Kuja is a digital tool that can be used by all organizations and stakeholders within the humanitarian response atmosphere to uplift the voices of people on the move so that the response efforts can analyze situations and respond in real time.
Kuja Kuja raises the voice of affected populations through open, anonymous feedback, and then uses Big Data analytics to support INGOs in taking action on that feedback in real time.
Kuja Kuja reaches target populations through mixed methods (in-person conversations, phone calls, web form tools) to ensure the solution reaches those who are digitally illiterate.
Pending approval of a partnership with BHA, Kuja Kuja intends to begin operations in Gaza and the West Bank. They have also just received approval to work in El Salvador (in partnership with nonprofit organization Alight). Currently, Kuja Kuja has meaningful partnerships with 12 humanitarian organizations across Colombia, Rwanda, Uganda, Ethiopia, Ukraine, and Somalia. They are about to launch operations in El Salvador and are also considering expanding to Venezuelan migrants outside of Colombia to the larger migrant trail - to Ecuador, Peru, and Chile.